If for any reason you decide to not proceed:

If you have applied for a Wirecard account and paid a setup fee, then decide to not proceed within 30 days of your registration, providing you give us immediate notification in writing to the email address specified on our website, you will not be liable for any further fees.

Please note that we will only refund your set up fee, if we have not already started to process your application. You are not entitled to any refund of setup fee if your application has already been processed.

If we cannot offer you our services:

There can be cases when Wirecard is unable to provide our services to all businesses, for example, operational, location, legal, regulatory, reputational, or risk reasons. If, (other than as a consequence of your own acts or omission) after our initial assessment of your application, we decline to offer you an account we shall refund any monthly charges paid by you in advance to the date of notification of decline.

Sharing information with Schemes

Visa International Limited, MasterCard Inc, member banks and payment processors share information on businesses, registered directors, web domains and their prior trading histories. Failing to disclose information that may effect our initial assessment can result in your application being declined after we have spent time working on it. If you have failed to disclose all appropriate information to us your Application Fee will be retained to cover our costs.

If we have processed your application

If we have processed your application, accepted you as a merchant and your account has then been set live, then we will not return the setup fee, charges and any unpaid balance for the first 24 months service charges will become immediately due and payable.

If you terminate your contract

If you wish to terminate your contract you should give us written notice as per the terms in your contract with us. If you fail to send us this notice of termination in accordance with your contract. The contract is automatically renewed then you shall become liable for the next 12 monthly service fees in full.

Upon termination by you for whatever reason all fees and Charges already incurred and payable under your contract become due.