Scope of this Privacy Policy

This Privacy Policy covers Wirecard Africa Holding (PTY) Ltd. treatment of personally identifiable information collected from merchants (hereafter “merchant” or “you”) who use the Wirecard payment gateway services, as well as consumer information that we acquire in the course of our business. This Policy also covers the treatment of personally identifiable information that Wirecard business partners may share with it.

Information Collection and Use

Wirecard collects personally identifiable information when you register for an Wirecard account, and when you use certain Wirecard products and services. Wirecard may also receive personally identifiable information from its resellers and other business partners.

Information you give us – When you register with Wirecard, we ask for your contact information (such as your name, street address and e-mail address), as well as certain information pertaining to your business, along with billing information such as a bank account and/or credit card number.
Transaction Information – In the course of processing a payment transaction, we typically receive from the merchant or financial institution information related to the transaction. This normally includes information about the payment that a consumer has furnished the merchant or financial institution in placing the order. The personally identifiable information we acquire in processing payment transactions varies according to the nature of the transaction and the way in which merchants or financial institutions are using our payment services. It may include, for example, the amount of the transaction, the consumer’s name, email address, credit card number and expiration date, checking account number, billing address, and shipping address.
Device Information – We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). Wirecard may associate your device identifiers or phone number with your Wirecard account.
Log Information – When you use our services, we may automatically collect and store certain information in server logs. This may include:

Details of how you used our service, such as your web clicks.
Internet protocol address.
Device event information such as system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
Cookies that may uniquely identify your browser or your Wirecard account

Cookies – We use various technologies to collect and store information when you visit a Wirecard service, and this may include sending one or more cookies or anonymous identifiers to your device. Wirecard use cookies to support your use of applications on this website and monitor your use of the website for the purposes set out below. Most web browsers accept cookies automatically, but you do not have to accept cookies as your web browser may allow you to turn off this feature.

How We Use the Information We Collect

Wirecard uses the information collected to fulfill your requests for certain products and services, to process payment transactions, to facilitate billing, and otherwise deliver the payment gateway services. We may also send merchants service announcements, newsletters, and periodic notices about specials, new products and services and products and services offered by Wirecard business partners. Personally identifiable consumer information is used to process payment transactions and for no other purpose.

Wirecard does not offer services or sell products to children. Wirecard does not request or knowingly collect personally identifiable contact information from anyone under the age of 13.

Information Sharing and Disclosure

Protecting personally identifiable information about merchants and consumers is an important part of our business. We share and disclose such information only as described below.

Wirecard sends personally identifiable information about you to other companies or people:

  • when we have your consent to share the information
  • when we need to share your information with third parties, such as banks and credit card processors, to provide the product or service you have requested
  • in connection with products and services offered by Wirecard business partners and/or companies who work on behalf of Wirecard to provide a product or service to you
  • it is appropriate to comply with law
  • it is necessary to enforce or apply the terms and conditions of our Merchant Agreement and other applicable agreements
  • it is necessary to protect the rights, property, or safety of Wirecard, our users, or others, which may include the exchange of information with other organizations for fraud protection and/or risk reduction. In the event that Wirecard is acquired, merchant account information may be one of the transferred assets.

Information Security

  • information security is critical to our business. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information. The information gathered on secure computers is stored in a locked down data center.
  • We use firewalls and other security technology, as well as implement the highest industry standard security practices, to prevent our computers from being accessed by unauthorized persons.
  • The number of employees involved in the management of the data center that have physical access to these computers is limited and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
  • We require that any personally identifiable consumer information sent to us by you be encrypted using SSL encryption.
  • It is important for you to protect against unauthorized access to your login ID/password, other sensitive account data and to your computer. Be sure to sign off when finished using a shared computer and otherwise safeguard the password used to access the Wirecard services.

Account Information and Preferences

Wirecard gives you the ability to edit your Wirecardaccount information and preferences at any time, including whether you want Wirecard to contact you about promotions and new products, by using the Settings option in the Merchant Interface.

Changes to this Privacy Policy

Wirecard reserves the right to modify or amend this Privacy Policy at any time and for any reason. If there are material changes to this statement or in how Wirecard will use personally identifiable information, Wirecard will post notices in the Merchant Interface and on the Wirecard homepage of Wirecard websites prior to implementing the change.